Family Care
Why you may receive an email from Veldac.
Email supports requested account actions, Care Circle coordination, and customer support.
Invitations and account actions
Planned service emails include requested invitations, email verification, password recovery, assisted-person approval links, and confirmations. An invitation does not activate a Care Circle or authorize entry of care information by itself.
Essential service notices
Security notices, membership changes, agreement updates, payment notices when applicable, and suspension or deletion confirmations support the service. These are distinct from promotional email.
Support correspondence
When you contact support, privacy, or billing, we may reply and follow up to resolve the request without requiring a separate marketing opt-in. Voicemail notifications and transcripts may be routed to authorized support staff.
Optional communications
Optional product announcements and marketing will require a separate choice. Declining promotional messages will not prevent essential account or support correspondence. Promotional messages will offer an unsubscribe option.
Email delivery
Veldac is preparing Amazon Simple Email Service for automated notifications. Google Workspace continues to handle support and business mail. Delivery failures and complaints are monitored; open and click tracking are not enabled for the SES notification setup.
An unexpected email
If you did not request an invitation or account action, do not use its approval or sign-in link. Contact support@veldac.com if you need help. Never send us your password or one-time authentication code.
Next step
Need help?
We can help with an unexpected message or a requested invitation.