Family Care
Contact Veldac Family Care.
Support is handled by email. You can also leave a voicemail for review.
Email support
Email support@veldac.com with your app build, screen name, and steps that led to the problem. Do not send passwords, verification codes, or sensitive care information. During private testing, use fictional examples.
Voicemail
Call (805) 229-1350 to leave a message. This line is not staffed for live calls and is not an emergency service. State your email address slowly; sending an email is the most reliable way to provide it accurately.
How messages are handled
Voicemails may be transcribed and reviewed by authorized support staff alongside support emails. Transcripts can contain errors. A phone number or matching email alone does not establish identity; sensitive requests require verification.
Invitations and access
Check your inbox and spam folder for the requested invitation. If a link is missing or expired, contact support or your test organizer. Do not share a sign-in link or authentication code.
Privacy and billing
Use privacy@veldac.com for privacy requests and billing@veldac.com for billing questions. Outside testing is free.
Business contact
Veldac LLC · 453 S. Spring St, Suite 1212 PMB 1040, Los Angeles, CA 90013. Email is preferred for correspondence.
Next step
Questions about Family Care?
Contact Veldac by email for help with the private test or planned release.